Tugas Softskills

Order Letter Sample

DOLL CASTLE

DURIAN STREET, NUMBER 08, PALU

Phone: (0451) 800096

Email: dollcastle@gmail.com

January, 15^th 2017

To: Mrs. Kirachan

Kenangan Lama street, number 11

Depok

Subject: Ordering goods

Dear Mrs. Kirachan,

We would like to order following items:

No	Item	Amount
1	Panda doll	50
2	Minion doll	20
3	Teddy Bear doll	25
4	Minnie Mouse doll	30
5	Mickey Mouse doll	30
6	Doraemon doll	35
7	Hello Kitty doll	40

We hope that our orders will arrive within a week after this letter is received. The payment will be sent after we received our orders.

Thank you,

Mrs. Kitty

DOLL CASTLE MANAGER

Complaint Letter Sample

DOLL CASTLE

DURIAN STREET, NUMBER 08, PALU

Phone: (0451) 800096

Email: dollcastle@gmail.com

February 15^TH , 2017

To: Mrs. Kirachan

Kenangan Lama street, number 11

Depok

Dear Mrs Kirachan,

Through this letter we would like to inform you that our orders had arrived. Our orders are:

1. 50 panda dolls
2. 20 minion dolls
3. 25 teddy bear dolls
4. 30 minnie mouse dolls
5. 30 mickey mouse dolls
6. 35 doraemon dolls
7. 40 hello kitty dolls

However, after we checked the products you sent us, there are some damages of some furnitures. The damages are:

1. 2 panda dolls
2. 2 doraemon dolls
3. 1 minion dolls

We are not sure whether the damaged has been caused by poor handling or wrong packing. But, we already mentioned before that we required our orders to be handled with care. Eventhough we received our orders in time, but we can not accept the damaged products.

We will send back the damages products to you. We hope we will receive the replacements within a week.

Thank you.

Regards,

DOLL CASTLE